Satisfaction Guarantee and Limited Warranty

• SlumberPod, including the fabric and poles used to create SlumberPod and its carry bag. SlumberPod is designed to be used indoors only in a well-ventilated and climate-controlled environment. This Limited Warranty does not cover your SlumberPod if you use it in a manner incompatible with the intended function, design, and operating instructions. 
• SlumberPod Fan, including the provided electrical plug and cord sold by Slumberpod LLC. SlumberPod Fan is designed to be used with SlumberPod indoors only in a well-ventilated and climate-controlled environment. This Limited Warranty does not cover your SlumberPod Fan if you use it in a manner incompatible with the intended function and design. 
• SlumberTot Inflatable Toddler Bed, including the outer mattress, inner mattress, carry bag, electrical pump, and included patch kit.   This Limited Warranty does not cover your SlumberTot if you use it in a manner incompatible with the intended function and design. 
• SlumberCalm Product Line including SlumberCalm Portable Sound & White Noise Machine and SlumberCalm 2-in-1 Sound Machine & Night Light and the included charging cables. This Warranty does not cover your SlumberCalm product if you use it in a manner incompatible with the intended function, design, and operating instructions. 

• Seam or fabric tears 
• Bent or damaged poles 
• Zippers that malfunction  

• Any SlumberPod sold by resellers or third parties, including peer-to-peer, second-hand, and re-commerce marketplaces 
• Costs of return shipping 
• Cosmetic damage and normal wear and tear caused by ordinary use (including punctures, tears, or abrasions) 
• Damage during shipping 
• A normal stray thread or similar cosmetic issue that can be removed without damaging the product and which does not affect the function or overall aesthetics of the SlumberPod. 
• Labor costs and expenses associated with “customer instruction” or troubleshooting and the repair or shipping of the product where no manufacturing defect is found. 
• Theft or loss of product 
• Damage to the SlumberPod caused by improper installation, misapplication, negligence, misuse, failure to follow product instructions (e.g., cleaning/washing), abuse, negligent handling, damage due to mishandling in transit, including but not limited to burns, cuts, tears, stains, mold, snapped poles, etc. 
• Any SlumberPod sold “as-is,” “returned,” “previously owned,” “open-box or any similar wording indicating that the SlumberPod is not “new” or of “standard quality,” or has been previously purchased or used by another owner. 
• Failures caused by any external cause or act of God, including but not limited to, collision, theft, vandalism, riot, war, fire, freezing, lightning, earthquake, windstorm, hail, water, flood, debris flow, tornado, or hurricane. 
• Any incidental, consequential, or indirect damage caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s) 
  
  

• Fan malfunction 
• Plug malfunction 

• Any SlumberPod Fan sold by resellers or third parties, including peer-to-peer, second-hand, and re-commerce marketplaces 
• Costs of return shipping 
• Damage during shipping 
• Cosmetic damage and normal wear and tear caused by ordinary use 
• Damage outside of the United States or Canada resulting from the use of non-120 V 60 Hz electricity supplies 
• Damage resulting from the use of a plug other than the one supplied in the original packaging of the SlumberPod Fan 
• Labor costs and expenses associated with “customer instruction” or troubleshooting and the repair or shipping of the product where no manufacturing defect is found 
• Theft or loss of product 
• Damage to the SlumberPod Fan caused by improper installation, misapplication, negligence, misuse, failure to follow product instructions, abuse, negligent handling, or damage due to mishandling in transit, including but not limited to liquid exposure, broken blades, damaged plastic, exposed wiring on cords, etc. 
• Any SlumberPod Fan sold “as-is,” “returned,” “previously owned,” or any similar wording indicating that the SlumberPod Fan is not “new” or of “standard quality,” or has been previously purchased or used by another owner. 
• Any damages due to improper use/and or use of SlumberPod Fan as described above, use with other cords or electric plugs, unauthorized repair, normal wear and tear, travel damage, external causes such as accidents, abuse, or other reasons beyond our control. 
• Failures caused by any external cause or act of God, including but not limited to, collision, theft, vandalism, riot, war, fire, freezing, lightning, earthquake, windstorm, hail, water, flood, debris flow, tornado, or hurricane. 
• Any incidental, consequential, or indirect damage caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s) 
  
  

• Seam, vinyl, or fabric tears originating from improper workmanship during production. 
• Pump malfunction 

• Any SlumberTot sold by resellers or third parties, including peer-to-peer, second-hand, and re-commerce marketplaces 
• Costs of return shipping 
• Damage during shipping 
• Cosmetic damage and damage caused by normal wear and tear during ordinary use (including punctures, tears, or abrasions) 
• Damage outside of the United States or Canada resulting from the use of non-120 V 60 Hz electricity supplies. 
• Labor costs and expenses associated with “customer instruction” or troubleshooting and the repair or shipping of the product where no manufacturing defect is found. 
• Theft or loss of product 
• Damage to the SlumberTot caused by negligence, improper operation, improper maintenance or storage, failure to follow product instructions, abuse, abnormal use, or other reasons beyond our control. 
• Damage caused by mishandling in transit, including but not limited to punctures, tears, abrasions, damaged plastic, exposed wiring on cords, etc. 
• Any SlumberTot sold “as-is,” “returned,” “previously owned,” or any similar wording indicating that the SlumberTot is not “new” or of “standard quality,” or has been previously purchased or used by another owner. 
• Failures caused by any external cause or act of God, including but not limited to, collision, theft, vandalism, riot, war, fire, freezing, lightning, earthquake, windstorm, hail, water, flood, debris flow, tornado, or hurricane. 
• Any incidental, consequential, or indirect damage caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s) 

What This Limited Warranty Covers For SlumberCalm™ Product Line

This Limited Warranty covers the following defects:

• Mechanical failure
• Cord malfunction
• Manufacturing defects

This Limited Warranty does not cover:

• Any SlumberCalm sold by resellers or third parties, including peer-to-peer, second-hand, and re-commerce marketplaces
• Cosmetic damage and normal wear and tear caused by ordinary use (including scratches and abrasions)
• Damage caused by improper charging, using a power cord not provided or sold by SlumberPod, and using an adapter other than 5V/1A as specified. If the product is used outside the United States or Canada with a different power supply, the warranty will be void.
• Damage caused by accidental dropping, rough handling, misuse of the products including tampering, opening the housing for any reason, misuse, failure to follow product instructions, abuse, negligent handling, or damage due to mishandling in transit, including but not limited to liquid exposure, damaged plastic, exposed wiring on cords, etc.
• Damaged caused by alterations or modifications made to the products.
• Theft or loss of products.
• Labor costs and expenses associated with "customer instruction" or troubleshooting and the repair or shipping of the product where no manufacturing defect is found.
• Failures caused by any external cause or act of God, including but not limited to, collision, theft, vandalism, riot, war, fire, freezing, lightning, earthquake, windstorm, hail, water, flood, debris flow, tornado, or hurricane.
• Any incidental, consequential, or indirect damage caused by defects in materials or workmanship, or any delay in repair or replacement of the defective part(s).
• Amy SlumberCalm product sold "as-is", "returned", "previously owned", or any similar wording indicating that the SlumberCalm product is not "new" or of "standard quality", or has been previously purchased or used by another owner.
• Costs of return shipping
• Damage during shipping

1. Use the Contact Us form or email contact@slumberpod.com to let us know to expect your return. Please include your name, your order number, and the email address associated with the order along with details that will help us know why the item didn’t work out for you. 
2. Do not attempt to return a product without receiving a return authorization from SlumberPod and confirmation that your return request has been approved. 
3. We will arrange the return for you by sending you a pre-paid return label to attach to the package and take it to your post office or UPS . Whenever possible, please return SlumberPod, SlumberTot, or SlumberCalm items in the original shipping box or a similar size box if using our shipping label, as the shipping cost is based on the dimensions of the original shipping box.   
4. If SlumberPod approves your refund request, your refund, minus a 10% restocking fee will be processed and applied to your original method of payment as soon as possible after receipt and inspection of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account. 
5. You will receive an email confirmation of receipt of the item along with verification of the refund being processed. 
6. As an alternative to the above, SlumberPod may refund your purchase price without requiring you to return the products at its discretion.